1 hour ticket response
Timely assistance is our number–one responsibility and that is why we have a team of skilled customer support engineers who will be happy to offer a swift solution to any question that you may have. Just open your customer support ticket from your Website Control Panel and we will get back to you within 60 minutes in the worst case scenario. Actually, we strive hard and aim for a twenty–minute helpdesk ticket response time.
A Premium Customer Service
Each member of our customer support team has lots of years of experience in the website hosting realm and the majority of them have been with us for at least five years. They are all prepared to answer all your queries in the most proficient manner possible.
An Intuitive Help Center Section
Included in the Website Control Panel is an easy–to–browse Help Center section, which features a variety of sources of information. You can browse through a routinely updated knowledge base offering web hosting account administration articles and web site management articles, watch the step–by–step video tutorials or take a gaze at the F.A.Q. library.