Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You can find almost all the answers to your questions in the user–friendly Help Center section included in your Website Control Panel. It boasts a large knowledgebase with frequently asked questions and exhaustive instructional articles compiled by our well–trained technical support staff.

  • Top quality support service

  • How–To Videos

  • If you’d rather see how an action is implemented or how an issue is sorted out, rather than just reading about it, have a look at our collection of step–by–step video tutorials. They cover many different issues and will help you swiftly find your way around the Website Control Panel.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a round–the–clock client support service with a sixty–minute ticket response guarantee. A team of skilled technicians will be available to you to attend to all the inquiries that you could have. During off–peak times, a response will be provided in even less than twenty minutes.