Technical Support Channels
A 60–Minute Response Time Guarantee
Each assistance request you submit to us will be replied to within maximum 60 min. If for any reason whatsoever your trouble ticket or e–mail needs further assistance from a sysadmin, we’ll without delay forward it and leave a note to notify you that your issue is being worked on. If you order our Managed Servers package, any of the server administration services included there will be completed at a time of your liking.
An Excellent Help Desk Support Service
- We will be online for you 24–7–365 to reply to any enquiries that you may have with regard to our Website Control Panel and any of the applications that we have pre–installed for your convenience on the dedicated web hosting server. If you also require support handling server admin tasks, you can have a glimpse at our Managed Servers package, which includes data backup storage space, weekly Operating System updates, server monitoring and rebooting procedures, plus installation and troubleshooting procedures.
A User–Friendly Help Section
We have provided our Website Control Panel with a detailed knowledge base, which offers detailed explanations of all its features and functionalities. What’s more, we have prepared detailed video tutorials that will further instruct you how to carry out a certain task or troubleshoot a regularly encountered problem. The help articles and the tutorial video clips are readily accessible from every section of the Website Control Panel via the Videos and Help buttons in the top right corner.