The accessibility to the customer and tech support that a website hosting company provides will tell you a lot about the services which they offer too. If you're allowed to use just emails and tickets, you have almost certainly discovered a reseller and not the web hosting supplier. If this is the case, you will probably have to wait for a few days in order to have an issue resolved as your reseller may not be checking their communication regularly or they may need to get in touch with the true website hosting company for extra help. When the provider offers several means of communication with fast response time available anytime, they are almost certainly the top provider, not a reseller. Therefore you'll reap the benefits of prompt assistance and top quality support because they will have instant access to the servers where your account is. Regardless of the issue - technical or sales, it is always much better to have the option to contact your website hosting company directly through your preferred method of communication.
24/7 Customer Support in Website Hosting
The customer and tech support services for all of our website hosting
plans are twenty-four-seven, so you can forget about waiting for a few days so as to get assistance. In case you are not our client yet, you can phone us, chat with an agent or send an email. In case you do have an account, you are able to open a support ticket on top of the other three options for contact. You are able to pick the best way to contact us depending on what your location is or what equipment you are using. We're able to assist you for almost any webhosting-related question that you have or issue that you could experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even then the max reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers
that we provide include 24/7 customer and technical support, which means that no matter what problem you experience, you will be able to get in touch with us and we will assist you quickly. Our guaranteed answer time for each email message or ticket that you open from your Hepsia hosting Control Panel is 1 hour; typically the response time hardly ever exceeds twenty minutes. We also offer phone support with multiple local numbers around the globe as well as a live chat, so you can get in touch with us and get additional information about our services even if you do not have an account yet. We can help you with any question or a difficulty you may have - payment methods, plan features, email setup, web hosting account settings, and so on. If you employ our services, you will never have a scenario where you should wait for a day or two to get an issue resolved like you'll have to do with a number of other service providers.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any server-related issue or forany problems and questions about the pre-installed software the server is equipped with. In case you haven't ordered your VPS server
package yet, you can learn much more about our services by giving us a phone call or by employing the live chat service. For more tech issues, you'll be able to send an email message or open a trouble ticket through your billing Control Panel and you will receive support within no more than 1 hour irrespective of the time of the day, even on weekends and holidays. The typical reply time in most cases does not exceed thirty minutes. In case you'd like to have assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can include to each VPS package and our administrators will help you with any installation or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server
from our company, you'll be able to contact us anytime using various channels and the maximum time that you will have to wait for an answer is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it is a holiday or a weekend and we will assist you with anything related to the apps which are pre-installed on your server. To get in touch with us about a tech issue, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email. If you have any basic questions or you'd like to know more about our hosting solutions before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in various countries around the world. If you need help with third-party software that you cannot install or operate properly, you'll be able to add the Managed Services upgrade to your package and our system administrators will assist you.