One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how exactly does it enhance user experience?
If you’ve ever got any enquiries in regard to your hosting plan or if you experience a problem with your websites, you will have to get in touch with the respective hosting company’s help desk support team. It may not make a difference how swiftly they will answer if you’ve got a general enquiry, but a problem like a misapplied app update, for example, may result in your site becoming damaged or unreachable on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be offline. In case you offer services or goods online, any outage will damagingly affect your website and you may lose current or prospective customers. A lot of web hosting providers, predominantly resellers, handle tickets and e-mails within twenty four hours, but in the Internet space this is way too long, since visitors will hardly ever come back to a site that is not functioning properly over lengthy time periods.
One-Hour Response Guarantee in Website Hosting
With a website hosting
from us, you can just forget about waiting around for hours on end, or even a whole day, to get a response to an email or a support ticket. No matter when you get in touch with us, we’ll assist you within less than an hour with any pre-sales and technical queries that you may have. As a matter of fact, our actual reaction time hardly ever exceeds 20 to 30 minutes. As we’re available to you day and night, you will always obtain help in a well-timed manner and we realize just how crucial this is in the Internet world. Soon after you contact us, we’ll reply to your enquiries. In case you face any technical difficulty, we’ll rectify it for you, or we’ll supply you with all the required information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we understand precisely how critical it is to obtain timely assistance, we guarantee that you won’t ever have to wait around for more than one hour to get a reply to any ticket that you open through your semi-dedicated server
Control Panel. In fact, you will rarely have to wait for more than twenty to thirty minutes and this applies to any question irrespective of what its nature is – technical, general or billing. Moreover, our tech and client support team will be at your service 24 hours a day, 7 days a week, 365 days a year, which means that even in case you submit a ticket during public holidays, you will invariably get an immediate response, which will contain the answer to an enquiry, the solution to a complication or the information needed to sort out an issue yourself – if there’s something that you need to do on your end. With us, you won't ever have to spend a whole day waiting for an answer like you would with plenty of other providers.