Live Chat Support
What exactly are the major benefits of the Live Chat service?
A live chat is among the methods of communication offered by some hosting providers as part of their support service. Depending on the company, the chat is used for billing, pre-sales and/or technical assistance. This method of communication is faster compared to a support ticket and it'll make it less likely to misunderstand or misspell a word as compared to a telephone call with an agent. What's more, if the trouble that you have needs some time to be examined and taken care of, you'll be able to do something else at the same time rather than just waiting, like you'd have to do when you call. You can also employ a live chat support service free of charge provided that you have Internet access even when your website hosting supplier is situated in a different country and they don't have a local telephone number you can call.
Live Chat Support in Website Hosting
As a part of the support services that we provide for all of our website hosting
, you'll find live chat support that is available each and every day, even on holidays. You will be able to contact us no matter if you already own an account or not, because we will assist you with almost anything, ranging from giving you general info about our services in case you are not a client yet and you're interested in purchasing one of our plans, to assisting you with creating an e-mail account in an e-mail client. A part of the issues are more technical and time-consuming, which means that you'll need to take advantage of the ticketing system which is incorporated into the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on our live chat for various things.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as a part of our services, so if you have any questions about our semi-dedicated servers
, you will be able to speak with our customer care team anytime regardless if you have already obtained an account or not. In general, the chat service is intended for pre-sales, billing and general questions and problems, yet we're able to assist you with quite a lot of tech questions too. We will help you choose the right plan for your websites if you do not have an account yet, we can reply any kind of billing questions or issues you have or we can help you with installing your new e-mail address on your PC or smartphone - all the aforementioned will be done in a timely manner because our live chat service is online all day long, each and every day. Whenever you want assistance, you're able to talk to an agent and save considerable time.