A ticketing system is the most widespread communication channel that web hosting companies offer to their clients. It is most often part of the billing account and is the most efficient way to solve an issue that takes a certain period of time to examine or that has to be escalated to a sysadmin. In this way, all comments provided by either party will be kept in the very same location in case someone else needs to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you will need to sign in and out of at least two accounts to perform a particular procedure or to reach the hosting company’s help desk support staff. If you wish to manage a number of domains and each one is hosted in its own account, you will have to use an even larger number of accounts at the same time. In addition, it may take a significant amount of time for the hosting provider to process your ticket requests.
Integrated Ticketing System in Website Hosting
Our website hosting feature an integrated trouble ticket system, which is an integral part of our in-house created Hepsia hosting Control Panel. In stark contrast with other analogous tools, Hepsia permits you to manage everything connected with the hosting service itself in the same place – invoices, website files, e-mails, trouble tickets, etc., avoiding the need to use different systems. In case you’ve got any pre-sales or technical questions or any problems, you can post a ticket with just several clicks of the mouse without signing out of your Control Panel. In the meantime, you can pick a category and our system will offer you a number of help articles, which will provide you with more information and which may help you solve any specific issue even before you actually post a ticket. We guarantee a ticket response time of maximum one hour, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is built into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated servers, which suggests that you will not need a different support platform to contact our technical support team – you can do this on the spot in case you stumble upon a predicament. Submitting a new ticket takes several clicks of the mouse and tracking down an older one is just as easy. Using our clever search box, you can swiftly track down any ticket that you have already posted. You can submit a ticket at any moment in time as our help desk support team members are at your service 24x7 and reply in less than an hour, although it seldom takes this much to obtain a response. With the Hepsia Control Panel, you will have everything in a single place and you can forget about the need to log in and out of 2 or more platforms to resolve a simple problem.