A ticketing system is the most widespread communication channel that web hosting companies offer to their clients. It is most often part of the billing account and is the most efficient way to solve an issue that takes a certain period of time to examine or that has to be escalated to a sysadmin. In this way, all comments provided by either party will be kept in the very same location in case someone else needs to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you will need to sign in and out of at least two accounts to perform a particular procedure or to reach the hosting company’s help desk support staff. If you wish to manage a number of domains and each one is hosted in its own account, you will have to use an even larger number of accounts at the same time. In addition, it may take a significant amount of time for the hosting provider to process your ticket requests.